Refund policy
How refunds, cancellations and disputes work for Aurivo Gold, in plain language. Last updated 20 October 2026. Seller: Tradelytics Cloud.
In short
- Aurivo Gold is digital: once payment succeeds and your licence or build is delivered, the sale is final.
- Cancel a Single or Pro subscription any time. Cancelling stops future charges; it does not refund the current period.
- Test first: the free demo runs on demo accounts and in the Strategy Tester for 120 days per build.
- Charged twice, or nothing delivered? We fix it or refund you.
Why delivered digital products are not refunded
A digital product cannot be returned. As soon as it is delivered you hold a complete working copy (a licence or a personal EA build). If sales could be reversed after delivery, the same product could be used or kept for free, and we could not tell a genuine problem from a returned copy that is still in use. For this reason, delivery is treated as the point at which the product is supplied to you.
What this covers
Single and Pro subscriptions. Billed monthly in advance and renewed automatically until you cancel. Single covers 1 MetaTrader 5 account and Pro covers 3. You can cancel yourself at any time from your account (“My subscription”). After cancelling, your licence stays active until the end of the period you already paid for, then stops. We do not give refunds or pro-rata credit for the current period, for unused time, or for a renewal charged because the subscription was not cancelled before the renewal date, so please cancel a day or two before the renewal date if you do not want to continue.
Lifetime. A one-time payment for a build made for the email address you give at checkout. It cannot be resold or reassigned, and it is final once your Lifetime licence or build is issued.
Free demo. The demo is free, for demo accounts and the Strategy Tester only, and each demo build works for 120 days. It is the way to test Aurivo Gold before you pay.
When we will help
We want every order to work. Contact us, and we will fix the problem or, where we cannot, refund the affected payment, in these cases:
- A duplicate or accidental double charge for the same order.
- Non-delivery: you paid and did not receive your licence or download, and we cannot deliver it within a reasonable time after you report it.
- The product is materially different from its description, or has a defect we cannot fix after a reasonable attempt.
- Where the law requires it (see “Your legal rights” below).
Report these within 14 days of the payment. Approved refunds go back to the original payment method through Stripe and normally arrive within 5 to 10 business days. When a payment is refunded, the related licence is switched off.
What is not a reason for a refund
- Changing your mind, or finding you no longer need the product.
- Not testing the free demo, or not reading the product page, the backtest results and the risk disclosure before buying.
- Trading results, including losses, losing streaks and quiet months that the product page describes. Aurivo Gold is a tool, not financial advice, and no result is promised.
- Your broker, account type (Aurivo needs a MetaTrader 5 hedging account), platform, VPS or settings not suiting the product, where it works as described.
- Setup questions. We will gladly help you install and configure it; just ask.
How to contact us
Email support@tradelytics.cloud with your order number, the email you used at checkout, and a short description or screenshot of the problem. Most issues are solved quickly without any refund.
Disputes and chargebacks
Please contact us before asking your bank or card issuer to reverse a payment, because we can usually solve the problem faster. If a payment is disputed after the product has been delivered, we will give the payment provider the evidence of the order, including the delivery and licence records and your acceptance of this policy at checkout. We may suspend or revoke the related licences and accounts while a dispute is open, and permanently if it is found to be unjustified.
Your acknowledgement at checkout
Before paying, you confirm that you have read this policy, that you ask us to deliver the digital product immediately, and that you understand you will not be able to cancel or obtain a refund once it has been delivered, except as described above. To the extent the law of your country allows it, you agree that any right to withdraw from a digital purchase after delivery has begun is waived.
Your legal rights
Nothing in this policy limits any right you have under mandatory consumer-protection law where you live that cannot be excluded by agreement. If such a right applies to your purchase, we will honour it. This policy sits alongside the terms of sale and licence.
Changes
We may update this policy. The version in force is the one shown here on the date of your purchase.